Mr. Ronnie Pack,
I thank both you and your brother for all of your help and kindness. No wonder your business thrives; with the ethics and care you have for your customers, as I am sure it will continue. Thanks so much for all your patience.
I drove from Marble, NC to use Pack Brothers Collision. I was referred to them by a friend. I had Geico insurance and the top of my Nissan X-tera was creased down the top due to an accident. Geico wanted the top of the vehicle reinforced with Styrofoam and bonded. Needless to say I have children and new Styrofoam would not protect them.
I spoke with Larry on the phone several times, after Geico told me that was all they were paying and I had to take it to one of their dealers. Larry Pack told me my rights and Geico could not push me around. I drove my Nissan to Pack Brothers, when he came out and looked at the vehicle he told me it was definitely a total loss. They sent Geico's adjuster back in and had the vehicle re-inspected and guess what? Geico decided that it was a total loss and they couldn't get it fixed with Styrofoam that it was illegal.
Via FACEBOOK ENTRY
I would like the opportunity to personally thank you for your assistance in resolving my claim with Nationwide Insurance. Because this was my first experience handling an auto accident claim, there were many caveats and nuances that I was unaware of in the settling of my claim.
The structural damage that was left on my car after the initial repairs was alarming. If it were not for your careful inspection, I would never have known that I was driving a still damaged vehicle. I am very pleased with the settlement that I received. I am now in the same position I was before the accident, which is all anyone could ever ask for.
I will not hesitate to recommend your services to anyone who is unfortunate to experience what I had to go through. It is important to have someone as knowledgeable and experienced as you on your side when you are navigating through an auto accident claim. Again, thank-you.
Jessica H. Greensboro, NC